INTRODUCTION
Durovernum Fire Services Ltd takes your privacy seriously and will only use your personal information to provide the products and services you have requested from us. This policy sets out the way in which Durovernum Fire Services Ltd collects, uses and protects personal data.
1. COLLECTION OF DATA
During the course of its work Durovernum Fire Services Ltd collects personal data which identifies individuals. This personal data may include information such as name, job title, telephone number, email address and Fire Risk Assessment (FRA) records.
This personal data is collected by a variety of means, including electronic forms, telephone, post, internet, and emails. Data is retained by the Durovernum Fire Services Ltd only for as long as it has legitimate reason to do so.
2. USE OF DATA
Personal data held by the IFE may be accessed, retrieved and used by Durovernum Fire Services Ltd and trusted associates in order to fulfil Durovernum Fire Services Ltd role.
If Durovernum Fire Services Ltd is approached, by phone, email, or letter, to confirm whether access to data is active it is our policy to provide this information when requested. We do this because it is in our client’s interest that we confirm legitimate claims to Archive FRAs and expose fraudulent claims.
Durovernum Fire Services Ltd will not share part or all of your personal data with third parties unless the third party is acting on your behalf, you have provided authorisation in writing, there is a legal imperative to do so or there is a need to share this information with third parties if Durovernum Fire Services Ltd are involved in a criminal investigation resulting from an FRA.
Customers of Durovernum Fire Services Ltd
If you have requested any Durovernum Fire Services Ltd including Fire Risk Assessments, Fire Safety Training or use of the online FRA forms, you will receive essential communications relating to the fulfilment of those products and services. When registering for these services, Durovernum Fire Services Ltd requests only the minimum information necessary to fulfil the service required. Durovernum Fire Services Ltd does not collate or hold financial information beyond the point where any fees due are processed and will not share your personal details with any third parties.
3. DATA SHARING
The owner of personal data held by Durovernum Fire Services Ltd will at all times be Durovernum Fire Services Ltd. As the data controller, Durovernum Fire Services Ltd takes all reasonable steps to ensure that personal data remains in a secure environment and will never sell personal data to third parties. Durovernum Fire Services Ltd works closely with other organisations to perform functions on our behalf in order to administer and manage our services. They are provided with the personal information that is necessary to perform the task and may not use it for any other purpose.
Durovernum Fire Services Ltd may only share personal data if it is required to do so by law.
4. DATA PROCESSING
Personal data held by Durovernum Fire Services Ltd is not managed by any third-party processors. This includes the personal data that relates to associates, customers, and contacts on our database.
5. OUR WEBSITE
Durovernum Fire Services Ltd also uses cookies to keep track of a visitor that has logged into the website so that they don’t have to log into subsequent pages they visit. Another cookie is collected that looks after data that is entered during sessions on the websites i.e. data that is entered into online forms. For further information about cookies please visit the ICO website here.
Contact us
Should you choose to contact us using the form on our Contact page, a copy of the content will automatically be emailed to Durovernum Fire Services Ltd main email account (info@durovernumfireservices.co.uk). Durovernum Fire Services Ltd does not retain this email unless it is required to do so in order to complete a requested action or it is required by law. When submitting this form, the system also automatically collates its content and stores it in the website database which is deleted every four weeks.
6. DATA BREACHES
We will report any unlawful data breach of this website’s database or Durovernum Fire Services Ltd database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
7. DATA CONTROLLER
The data controller of this website is:
Durovernum Fire Services Ltd
The registered office is:
102 Maydowns Road
Chestfield
Kent
CT5 3LW
8. CONTACT DETAILS
If you have any comments, questions or concerns about how Durovernum Fire Services Ltd handles personal data, or in relation to your personal data held by Durovernum Fire Services Ltd, please email info@durovernumfireservices.co.uk
The office is open from Monday to Friday between 09:00am – 17:00pm. Where we have to seek assistance from elsewhere in order to respond to a query, we will advise that this is the case and provide an estimate as to when a reply will be provided.
9. ACCESSING, MODIFYING OR ERASING YOUR PERSONAL DATA
You have the right to access a copy of the personal data that we hold on you. To submit a subject access request please email info@durovernumfireservices.co.uk. Please note, where requests require significant administrative input or where further copies of previously requested information are required, Durovernum Fire Services Ltd reserves a right to charge a fee.
If you believe that any information, we are holding on you is incorrect or incomplete, please update your details on the following link https://www.dmsdurovernumfireservices.co.uk. After logging in to the portal, please navigate to the ‘My Details’ page and update your information. Alternatively, please email info@durovernumfireservices.co.uk.
Individuals may also request that their personal data is erased by emailing info@durovernumfireservices.co.uk
In the case of lapsed or cancelled user registrations, Durovernum Fire Services Ltd will continue to hold information for a limited amount of time. This enables us to reinstate your lapsed user profile registration and provide evidence of your registration should this be required in the future. Your history which will simply outline your completed FRAs will also be stored. Should you wish for Durovernum Fire Services Ltd to delete the basic information we hold on you, individuals should be aware that this action will mean that Durovernum Fire Services Ltd erases all electronic and hardcopy information and therefore will not be able to provide any information or evidence on your past activities.
10. CHANGES TO OUR PRIVACY POLICY
From time to time this privacy policy may change in line with legislation or industry developments. We will not explicitly inform you of these changes and instead recommend that you check this page occasionally for any policy changes.